Where every repair is done with care...
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FAQ

Below we have compiled the most frequently asked questions customers have asked us; we hope that they will be of service to you as well. Thank you

What do I do after an accident?
Immediately after the collision, you should make sure there are no injuries that need medical attention. If there are not, proceed to obtain insurance, car/driver information, and pictures for your insurance provider – if necessary document witness’ name and information or file a police report. Then, open a claim with your insurance.

Do I need more than one estimate?
You are not required to get more than one estimate. In our experience, customers tend to get multiple estimates to view the cost range.For insurance repairs, the estimate provided by the insurance company is the one followed by the collision center.

Do I have to go to the repair facility my insurance company recommends?
No you do not. Although your insurance company may recommend you to one of their preferred shops, they cannot obligate you to have your collision repairs done there. It is important to know your rights as a consumer in the area of collision repair; the link provided gives more detailed information. http://www.insurance.ca.gov/0100-consumers/0060-information-guides/0010-automobile/insur-related-repair.cfm

How long will my repair take?
Since every auto repair is different, we cannot determine the length of time until we inspect the vehicle. When you come in for your estimate or to drop off, your estimator will provide you with an estimate and probable time of delivery. If that time frame changes, you will be notified about the delay or early delivery, and the reason for it.

What happens if my vehicle is a total loss?
If your vehicle is declared a total loss (the cost of collision repair exceeds the actual cash value), the auto repair facility steps out of the equation and the insurance company takes over. You will be offered the cash value of your vehicle or to keep your vehicle and apply for salvage title. Your insurance company determines the total loss status, and therefore has more information on the procedures to follow when the vehicle is determined as a loss.

Who will call me to let me know about my vehicle?
You can expect to have regular updates about your vehicle from your estimator. Your estimator will keep you posted on when parts arrive, where your vehicle is in repair, and when it will be ready to bring home!

How will I get to Hertz/Enterprise once I drop off my vehicle?
We will have them pick you up! If you need a rental, we can call the company to pick you up directly from our location. If you don’t need a rental, we won’t mind giving you a lift!

Still have a question?
Call us, (415)512-1200 or (415)896-2222

 

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  • What our customers say….

     

     

    Everything’s great! – Stephanie C. 1/2013. 03 Accord

     

    You guys did a great job, everything was wonderful!!– Travis H. 1/2013. 10 V50

     

    Everything went well, completed on time, great about communicating – Kristina S. 1/2013. 07 Mini

     

    From our van to sedan to personal autos, your work is great! – Sam C. 1/2013. 94 BMW

     

    Really happy, and impressed – Michael T. 1/2013. 08 Lancer

     

    Looks perfect, aesthetically. Really happy with Jeff & whole process – Adam G. 2/2013. 06 A6

     

    You guys are great: the loaner, the service, everything! – Nancy C. 2/2013. 08 RAV4

     

    Really happy with repairs, excellent job!– Marcos M. 2/2013. 08 Accord

     

    Everything is perfect!! – Evan H. 2/2013. 10 Prius

     

    Car is great, and so are you guys! - Burt W. 2/2013. 00 E430.

     

    Thanks for your wonderful customer service! – Ryan R. 2/2013. 06 Corolla

     

    Your office staff has excellent service. The best! 5 stars!– Roxy X. 2/2013. 12 Accord

     

    Car is great!– Leon E. 3/2013. 08 Civic

     

    Everything is good. – Leon K. 3/2013. 10 A3

     

    Rolando and crew are great! I love you guys!! – Kat P. 3/2013. 07 Civic

     

    You guys are great!! – Kim F. 3/2013. 03 Accord

     

    Everything is great! Thank you! – Jose M. 03/2013. 09 Civic.

     

    Wonderful service and repair. It’s great you guys have loaners!! – Frank B. 3/2013. 04 F150.

     

    Vehicle is running great, and repair process was pretty smooth. – Sean D. 03/2013. 04 IS 300

     

    Location is convenient, and everything was great!– Rachel C. 03/2013. 11 X3

     

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